Bath Discovery Home >> Shipping Policy
Want to Know About Our Shipping Policy?
We do everything we can to ensure that your shipment arrives quickly and safely - all at the lowest possible price.
Here's what you need to know:
Q. What is the price for shipping?
A. Our shipping is 100% free (some exceptions are noted below)
Q. How long from the time I place the order will I receive it?
A. Your order is usually shipped within 2-3 business days after you place it. Once it leaves the warehouse, depending on your location, it can take up to 6 business days in transit. Some addresses could take longer.
It is possible for the items in your order to arrive separately, as they are shipped from different warehouses all over USA.
Q. How will my order be shipped?
A. Small or light weight objects (such as faucets and tile) will be shipped via FedEx or UPS. If your order requires a pallet it will be shipped via a common carrier and you will be contacted in advance to set up an appointment to receive and inspect the product.
Q. Do you offer expedited shipping?
A. Yes. You would be responsible for the difference in price between expedited shipping and what we would normally pay to have the item shipped. Please be advised that the extra charge could be cost prohibitive.
Q. The item I want says "Back orders/Out of Stock". What does that mean?
A. We make all the efforts possible to keep our products readily available, unfortunately, at times we are unable to keep up with the demand. If the item you are interested in is out of stock, you can either chose to "pre-order" the item and it will be shipped to you as soon as it becomes available, or elect to receive an email notifying you that the item is back in stock. We can also help you find an equivalent item that is currently in stock
Q. Do you ship to P.O Boxes or U.S. Military addresses?
A. Unfortunately, at this time we do not ship to P.O. Boxes or military addresses.
Q. Do you ship internationally?
A. At this time shipping is only available to U.S. Addresses and Canada. Please contact our customer service department for shipment to Canada as additional taxes, fees and shipping rates will apply. Occasionally we will ship to addresses in Hawaii or Puerto Rico, but the customer is responsible for all the shipping costs.
Q. I am unable to be present to accept delivery after an appointment has been made. What do I do?
A. You will be responsible for any costs associated with redelivery and/or storage
Q. How can I track my order?
A. Once your order is shipped you will receive an email with your tracking information and instructions.
Q. What happens if I do not accept the shipment?
A. If you do not accept the order, it will be processed under our standard return policy, which states that you will be responsible for round trip shipping costs as well as any restocking fees that apply. For more information please visit our "Return Policy" section.
Q. What If My Order Arrives Damaged?
A. BathDiscovery.com makes sure the customer is 100% pleased. Our team ensures that orders are perfectly packaged to minimize room for damage, checked for the correct item and shipped on time.
Items are packaged in such a way that damage should not occur, however, if it does, we will replace or fix the damaged item if upon the arrival of your order you follow the instructions below:
1. Inspect all packages at the time of delivery BEFORE signing the receipt.
2. Please open Top of the box and inspect the item. If there is any damage, big or small, please note on the receipt before signing.
Things to look for:
1. If arrived with NO PALLET
2. Shrink wrap is torn
3. Any dents or crushed corners on box
4. Crack on counter top
5. Arrived with NO straps
6. Wet or dirty box
Be as picky as possible and note all damages or dents to box, it will only benefit you in case of damages inside the shipment.
1. It is VERY important to write "Packaged Damaged" on the shipping form, even if the package is only slightly damaged, has small dents, crushed sides or corners.
2. If the package looks like it is significantly damaged, you may refuse delivery. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
3. If you are unable to inspect the package at the time of delivery please indicate any damages to the box no matter how minimal they may appear. This package has traveled from the factory to the warehouse and sometimes across the country to your destination and has made multiple stops in between. The box may seem intact, however due to vibrations as well as constant moving of the items with forklifts there is always a possibility of some "concealed" damage.
As soon driver leaves, you must open the package and inspect your product for any damages. If you find any damages you have to report it to the shipping company by calling the phone number on the shipping form as well as contacting us.
Most carriers only let us file freight claims within 24 hours of delivery. For returns due to damage you have 24 hours to report your damaged item, otherwise a replacement will be at your expense. All returned products should be in the original packaging.
If you are holding your furniture and awaiting completion of a home improvement project, DO NOT WAIT to check your order, as we will not be able to assist you at that time.
The Bill of Lading is a binding contract, by signing it without proper notations means that the shipment was received in good order and condition. Without proper notations the carrier will deny any claims filed which may jeopardize our ability to send you a replacement free of charge.
Proper notation on the Bill of Lading is the only way we can file a claim with the freight carrier and receive compensation. This will allow us to process your refund, ship a new product, or fix it. We may ask you to e-mail or send us one or more photos that document the damage in case you did not refuse the shipment.
We reserve the right to repair or replace any piece of furniture. Most damage can easily be repaired to showroom quality. The decision to repair or replace the item will be at the discretion of Discount Bathroom Vanities. If Discount Bathroom Vanities determines that repair is impractical, you will be offered a substitute unit of the same or similar color, design, style and quality.
If your item has a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with our manufacturers. If you are having an issue, please contact us and we will make every effort to resolve it.
Have a question we didn't answer?
Please contact us at service@landswarehouse.com
